FAQs

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I'd like to move my Heat Surge® Mini Glo from room to room, how heavy is it?

No need to worry about heavy lifting! Your Heat Surge® Mini Glo is easily carried from room to room so you can take the heat with you anywhere you go!


What type of surface can the Heat Surge® Mini Glo sit on?

The Heat Surge® Mini Glo is safe to use anywhere, on any surface. The Heat Surge® "Fireless Flame" technology gives you the peaceful flicker of a real fire, but without the flames, so it's safe to use in any room of the house.


How is the heat produced?

The Heat Surge® miracle heater is so advanced you simply plug it into any standard wall outlet. An on-board powerful high-tech heat turbine silently forces hot air into the room so you feel the heat instantly. With the "Fireless Flame" technology, you can enjoy the peaceful flicker of a real fire but without any flames, fumes, smells, or ashes. Certified by Electrical Testing Laboratory's, the Heat Surge® Mini Glo is also safe to the touch!


Do you offer a trial of the Heat Surge® Mini Glo?

Absolutely. You can try Heat Surge® Mini Glo in your home for 30 days – risk free! Place your order today and receive free shipping with your order.


Does the Heat Surge® come with an Owner's Manual?

Each Heat Surge® Mini Glo you purchase will come with an informative Owner's Manual that will provide easy to read details and instructions on your new Heat Surge® Mini Glo.


How can I get free shipping for my Heat Surge®?

It's easy…just CLICK HERE to get free shipping on your Heat Surge® Mini Glo.


After placing my order, how soon will I receive my Heat Surge® Mini Glo?

Your Heat Surge® Mini Glo will ship 7 days from the time the order was processed and will be shipped via FedEx. Please allow 24 to 48 hours for customer service to process information on your order.


How long will it take to get my Heat Surge® Mini Glo?

Your Heat Surge® Mini Glo will ship via UPS 7 days from the time your order was processed. Please allow 24 to 48 hours for customer service to process information on your order.


Do you offer a payment plan or installment payments for the Heat Surge® Mini Glo?

Yes! You can receive free shipping by making 3 easy payments using your Visa, Mastercard, American Express or Discover card. Your first payment is due at the time of the order and your major credit card will be billed the remaining payments in 2 monthly installments.


I can't afford to make one full payment for the Heat Surge® Mini Glo; do you offer a payment plan?

Yes! You can receive free shipping by making 3 easy payments using your Visa, Mastercard, American Express or Discover card. Your first payment is due at the time of the order and your major credit card will be billed the remaining payments in 2 monthly installments.


Do you take money orders?

We do not accept money orders, but we do have payment options available. You can make one easy payment or sign up for the installment plan and make 3 payments using your Visa, Mastercard, American Express or Discover card.


Who can I call for product questions or concerns?

Heat Surge® is committed to providing the best products and best customer service. In the rare case of malfunction or if you have any questions, you can contact customer service directly at 1-800-924-7964.

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OFFER DETAILS:
This product is covered by a 30 day money back guarantee, less S&H. For customer service, please call 1-800-924-7964 or email custserv@heatsurge.com. Orders from OH and FL will be charged sales tax.